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Square Mile Broking achieves our 2nd ‘GOLD’ award from Investor in Customers (IIC)

Following feedback from our clients, Square Mile Broking have achieved our 2nd ‘GOLD’ award from the independent Investor in Customers (IIC) assessment process. Our score of 9.34 out of 10 is the highest score by any insurance professional and the 3rd highest score in IIC history for all clients in all sectors.

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Our scores were exceptional across the board, with all four IIC principles – Understand and Meet customer needs; Delight customers and Engender loyalty – coming in at over 9 out of ten.

There were many complimentary comments from their happy customers, some of which included:

“I have recommended Square Mile Broking to others because they listen to your requirements and advise on the best policies available. They take time to understand what our company do and what cover we require. I feel you get a personal service which we did not get from our previous brokers.”;
“Good service, competitive pricing and proactive.”;
“I was with my previous broker for 12-13 years before Square Mile, Square Mile are so much better all-around and I would like to think that the good service they provide me with, others can also benefit from.”;
“Professional service and haven’t been disappointed in any of the service provided.”

IIC is an independent assessment organisation that conducts rigorous bench marking exercises. These exercises determine the quality of customer service and relationships across several dimensions, including how well a company understands its customers, how it meets their needs and how it engenders loyalty. IIC also compares the views of staff and senior management to identify how embedded the customer is within the company’s thinking.

Tony Barritt, Managing Director at IIC, commented:

“2 years on from their first assessment, Square Mile Broking have surpassed the excellent scores they originally recorded. Once again demonstrating the staff and management’s commitment to provide an exceptional customer experience.”

Square Mile Broking added:

“Despite achieving the highest score in the Financial Services sector in our first assessment in 2016 we are delighted that we have improved on our own high standards. This success is down to the fantastic team we have at Square Mile Broking who have helped create the customer service culture which all our clients enjoy.”